Shipping Policies

SHIPPING AND DELIVERY TIME

PRECAUTIONS WITH ORDER ADDRESSING

LIBALOO will arrange the shipment of the products to the address that the customer requests. Therefore, so that there are no obstacles to deliver your order, we ask that you pay attention when filling in the address at which you wish to receive your order.


MISSING RECIPIENT

Make sure there will be someone at the address to receive your products. The Post Office makes three attempts to deliver the products, if there is no one at the address to receive the order in any of the attempts, the package will be taken to the post office closest to the address, and, in this case, it will be necessary for the recipient of the pick up the package at the post office, within 7 calendar days. If the recipient of the order does not make the withdrawal, as a rule of the Post Office, the package will return to the sender, being necessary the payment of a new shipment for the resending of the product.

All details related to delivery attempts, as well as the address of the post office where the recipient must pick up the package in case of absence at the address, are recorded in the order tracking, which can be followed on the website, using the tracking code provided by the store.

INCORRECT OR INCOMPLETE ADDRESS

LIBALOO is not responsible for the incorrect or incomplete filling of the destination address of orders placed in the store. If the address is incorrect or incomplete, as per the Post Office's rule, the package will be returned to the sender, and no further delivery attempts will be made at that address.
In case the delivery is not carried out due to divergence in the address informed by the customer, the customer is not entitled to a refund, it will be necessary to pay a new shipping fee, in the amount of 65 US dollars (shipping value + post office fee), for reshipment. of product.

PROCESSING DEADLINE

After your order has been processed and payment has gone through our system, the next steps are: picking, packing, and shipping. This process usually takes about 1-3 business days.

DEADLINE FOR SHIPMENT OF THE PRODUCT AND TRACKING CODE

You will receive the tracking code in the email registered with the purchase within 7 business days after processing your order.

To track your order, just enter the website page and paste the tracking code you receive in your email.

https://global.cainiao.com/

As it is an international order, for the tracking to be available on the website, there must be a displacement of the product and, for this reason, it takes about 5 to 10 business days to be able to view the tracking of the product.

DELIVERING DEADLINE

Delivery time is estimated to be 2-12 weeks after the order is Shipped. However, adverse factors such as delays in the release of the Federal Revenue, strike by the Post Office, impossibility of delivery due to climatic factors or risk areas, national holidays may add a few days to the delivery of the product.

However, most of our customers are receiving their order within 20 calendar days.


ORIGIN

Our products are imported from the United States, Europe and Asia.
There are situations where an order may be delivered in two or more shipments as products may be shipped from different suppliers. In this case, you will receive a tracking code for each shipment.



SHIPPING METHODS

The products are always delivered by the Post Office, however, in some cases such as absent recipient, region with limited delivery or even incorrect address, the customer may have to pick up the product at the agency closest to his residence.

If the address is not filled in correctly, it is possible that the product will be returned to the sender. We ask for extra attention when filling in the address. If there is an error in filling in the address and the product cannot be delivered, it is the customer's responsibility.

The Post Office makes three delivery attempts, if they are unable to complete it, the product will be available for collection at the nearest branch for up to 7 days. After this period, the product returns to the sender.


IMPORTANT NOTES

Any and all imports are subject to bureaucracy or customs duties. If you receive any extra charges for your order, we will be responsible for those fees. Contact us by email: support@libaloo.com within 48 hours informing the amount paid to the Post Office and attaching a copy of the tax document, and we will return the contact to reimburse the amounts paid.

BY MAKING A PURCHASE ON OUR SITE, THE CUSTOMER DECLARES TO BE AWARE OF AND AGREE TO ALL THAT IS DESCRIBED ABOVE.